Compliments and Complaints

This guide provides information on making a complaint against certain types of inappropriate behaviour by Members (elected Councillors appointed by constituent authorities) and Independent Members of Merseyside Fire and Rescue Authority. The guide explains:

  • who you can complain about
  • what you can complain about 
  • what will happen to your complaint.

If you have any questions or difficulties arising from this guide – for example, if English is not your first language – then please contact the Democratic Services section on 0151 296 4113.

Merseyside Fire & Rescue Authority is a stand-alone local authority. As such, it is required by legislation to adopt a Members’ Code of Conduct. A copy of the Members’ Code of Conduct as approved by the Authority can be found below and is available on request from:-

Democratic Services
Merseyside Fire and Rescue Service
Service Headquarters
Bridle Road
Merseyside L30 4YD

Tel: 0151 296 4113

The Authority is made up of a total of 18 elected councillors (Members) appointed to it by five constituent authorities (Liverpool City Council and the Metropolitan Borough Councils of Knowsley, Sefton, St. Helens and Wirral). All Members are required to follow the Authority’s approved Members’ Code of Conduct. This Guide explains how you can make a complaint to the Authority if you feel that a Member has failed to follow the Code.