The first contact someone in a life-threatening situation has with the Fire & Rescue Service is with our control staff. They are the voice of hope, the calm in the chaos.
During 2021/22, our Fire Control Operators handled more than 138,784 calls - more than 23,000 calls received were 999 calls.
Do you think you would be able to help someone in their time of need, giving them vital advice to save their life?
From taking emergency calls, mobilising resources, monitoring overall availability of resources throughout Merseyside, and ensuring attendance times are met, to liaising with other agencies as and when required and keeping incident logs updated, working in Fire Control is a very varied role.
Fire Control Operators receive all 999 calls from members of the public reporting emergencies and other incidents. They are responsible for mobilising our fire appliances go to the correct address and maintain radio contact with crews to establish whether further resources are required. The need to know where all appliances are at all times so that they can respond to any situation as quickly as possible. Fire Control is open 24 hours a day, 7 days a week, 365 days a year and Control staff work similar shifts to firefighters.
